TERMS & CONDITIONS

AlMaknoon Retreats

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1. Activity Description

AlMaknoon organizes and facilitates outdoor and adventure experiences, including but not limited to:

• Stand-Up Paddleboarding (SUP) Tours

• Sightseeing Tours

• Off-Road Adventures

• Camping Experiences

The specific services, locations, accommodations, and experiences included in each activity are detailed in the respective trip description available at the time of purchase.

AlMaknoon reserves the right to modify, adjust, or substitute any advertised itinerary, accommodation, transport, or service when deemed necessary due to safety, weather conditions, logistical constraints, governmental requirements, or operational considerations, without constituting a breach of contract.

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2. Booking & Payment Policy

(Trip Start Date: 20 March)

To confirm participation in the Algeria Expedition, full payment is required at the time of booking.

The total trip price shall be paid in full according to the selected accommodation type:

• 600 KWD per person for twin/double room accommodation

• 673 KWD per person for single room accommodation

No booking shall be confirmed, and no services shall be secured, unless full payment has been successfully received.

Accepted payment methods are displayed at checkout.

By submitting full payment, the Participant:

• Confirms the selected room type and corresponding price

• Acknowledges that all payments are subject to the cancellation and refund policy set forth herein

• Expressly agrees to these Terms & Conditions and waives any right to claim non-acceptance based on the absence of a handwritten signature or separate contractual documentation

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3. Visa Responsibility

AlMaknoon provides visa assistance and application support only.

Visa issuance remains the sole responsibility of the Participant.

In the event of visa rejection:

• Any services not utilized may be reviewed at the Company’s discretion

• All payments remain subject to the cancellation policy

• AlMaknoon shall not be liable for visa refusal or related losses

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4. Assumption of Risk

Adventure and outdoor activities inherently involve risks, including but not limited to injury, illness, property loss, accidents, environmental hazards, extreme or unpredictable weather, terrain conditions, and the actions or omissions of other participants.

By booking, the Participant voluntarily assumes all such risks, whether known or unknown, foreseeable or unforeseeable.

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5. Waiver and Release of Liability

By participating in any AlMaknoon activity, the Participant irrevocably waives, releases, and discharges AlMaknoon, its owners, directors, employees, guides, contractors, affiliates, and partners from any and all claims, demands, causes of action, or liabilities arising out of or related to participation, including claims arising from negligence, except where prohibited by law.

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6. Medical Fitness

Participants must ensure they are physically and mentally fit to participate in remote and adventure-based travel.

All relevant medical conditions must be disclosed prior to departure.

AlMaknoon bears no responsibility for injuries, complications, or incidents arising from undisclosed or pre-existing medical conditions.

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7. Cancellation, Changes, and Refunds

(Trip Start Date: 20 March)

Participant Cancellations

Due to advance, non-recoverable bookings (including flights, hotels, desert logistics, and ground services), the following policy applies:

• Cancellation up to 5 February:
  ➝ 50% refund of the total trip price paid

• Cancellation from 6 February to 20 February:
  ➝ No refund
  ➝ Name substitution may be accepted subject to written approval and airline/service provider regulations

• Cancellation from 21 February onward, including no-show or failure to arrive on Day 1:
  ➝ Fully non-refundable

Single room supplements are strictly non-refundable once confirmed.

No refunds shall be issued for:

• Late arrival

• Early departure

• Missed services or activities

• Personal decisions or discomfort

Company Cancellations or Changes

AlMaknoon reserves the right to modify, reschedule, or cancel the trip due to safety, weather, operational, or force majeure circumstances.

In the event of cancellation by AlMaknoon, Participants may receive a full refund or a credit voucher, at the Company’s discretion.

Force Majeure

No refunds, credits, or liability shall arise from cancellations or disruptions caused by events beyond the Company’s control, including but not limited to natural disasters, pandemics, travel restrictions, political unrest, or acts of war.

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8. Mandatory Check-In Requirements (Critical Condition)

The following check-ins are mandatory and constitute a condition of AlMaknoon’s responsibility toward the Participant:

• Hotel check-in on Day 1 in Algiers

• Hotel check-in upon arrival in Djanet

• Check-in at the domestic airport for internal flights (Algiers ↔ Djanet)

Failure to attend or complete any mandatory check-in shall:

• Immediately release AlMaknoon from all responsibility and duty of care

• Result in termination of all remaining services

• Render the booking fully non-refundable

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9. Activities & Desert Expedition Rule

All activities are optional, and Participants may choose to rest or refrain from any activity.

However, once the Djanet desert expedition (4x4 and camping segment) begins:

• There is no possibility of returning to town or exiting the route

• The expedition proceeds as a continuous journey due to safety and logistical constraints

Any Participant who voluntarily leaves or requests to return during the desert expedition shall:

• Be immediately removed from the remainder of the trip

• Forfeit all remaining services

• Receive no refund or credit

• Release AlMaknoon from all responsibility beyond the point of departure

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10. Code of Conduct and Participant Responsibilities

Participants must comply with all instructions, safety rules, and guidance issued by AlMaknoon staff and guides.

Respect for the environment, local communities, and fellow participants is mandatory.

Alcohol and hookah are strictly prohibited during all activities.

Violation of the Code of Conduct may result in removal from the trip without refund.

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11. General Liability Disclaimer

AlMaknoon shall not be liable for injuries, losses, delays, visa issues, missed connections, or personal property damage.

Participation is entirely at the Participant’s own risk.

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12. Governing Law and Jurisdiction

These Terms & Conditions are governed by the laws of the State of Kuwait.

Any disputes shall be subject to the exclusive jurisdiction of the courts of Kuwait City.

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13. Entire Agreement

This document constitutes the entire agreement between AlMaknoon and the Participant.

AlMaknoon reserves the right to update these Terms & Conditions at any time.

The version in effect at the time of booking shall apply.